Terms & Conditions

1. General
We carry out all sales and deliveries
exclusively on the basis of the following
sales, delivery and payment conditions.
House of Hounds (referred as the
“supplier”) does not carry out any
commission business. By placing an order
/ goods acceptance, the buyer confirms
the commercial use of the goods and the
payment obligation based on a purchase
contract with a defined payment term.
Deviating conditions of the customer
require our written consent. The supplier
can withdraw without giving reasons if it
can be assumed that delivery to the
customer constitutes a financial risk for
him. All prices are in euros and plus VAT
and without further information per
square meter / piece and after prior
agreement and written approval as item
prices. The transport risk is always borne
by the buyer. Price changes are always
reserved.

2. Deliveries
The type of delivery and the allocation of
the corresponding costs are determined
individually, or result from the regular
circumstances of the business
relationship.

3. Delivery time
In the case of outstanding quantities, the
regulation of previous partial deliveries
cannot be refused within the framework
of our payment terms. Fixed dates only
apply after we have given express written
confirmation. The delivery week
confirmed by us is an expected delivery
date and applies to delivery ex works.

4. Warranty
Complaints about obvious defects must
be reported in writing within 3 days of
receipt of the delivery. Hidden defects
must be reported in writing within 7 days
of becoming aware of them, but no later
than 1 month after delivery. In the event

of timely and justified complaints, we will
make a replacement or improve it at our
discretion free of charge. We have a
reasonable period of at least 4 weeks to
do this. If a defect cannot be remedied
either by rectification or by replacement
delivery, the buyer can demand a
reduction in the purchase price.

5. Payment
Without further agreements, card payments
payment applies when the goods are
handed over.

6. Retention of title
The delivered goods remain our property
until they have been paid for in full. If the
goods are sold beforehand, the resulting
claim is deemed to have been assigned to
us. If amounts are received from the
claim, these are to be paid to us.

7. Data protection
We would like to inform you that we
store and process your data – insofar as
this is necessary for business purposes
and within the framework of the law.

8. Other
If promotional materials or promotional
items are made available free of charge,
they must be returned at the end of the
business relationship.

9. Place of jurisdiction
Republic of Ireland is the agreed place of
jurisdiction.

10. Refund Policy
For an online product purchase you can cancel and get a full refund up to 14 days from
when you make your purchase. For any purchases within the salon you have 30 days
for a return. You will be required to present your proof of purchase in order for refunds.
House Of Hounds do not offer refunds for unwanted gifts or change of mind. This does
not affect your consumer rights.

11. Faulty Goods
If a good is found to be faulty you are entitled to a repair or replacement product.
Customers are required to produce proof of purchase.

12. Gift Vouchers
Our gift vouchers do not have a expiry date and will remain valid as long as House Of
Hounds is trading. You do not have to spend the full value of your House Of Hounds gfit
voucher in one transaction. Any remaining balance on your voucher will be issued in the
form of another gift voucher .

12. Delivery
Delivery is with An Post / courier and can take 3-5 days.

House of hounds works within the laws and  jurisdiction of the Republic of Ireland.